Project Overview

T-Mobile USA, Inc. is a national provider of wireless voice, messaging, and data services capable of reaching over 293 million Americans where they live, work, and play. Our professionals reviewed and analyzed T-Mobile’s existing Integrated Customer Management (ICM) application using software development lifecycle (SDLC) steps.

The Challenge

Specialists at iPlex improved the overall user experience, which needed attention for effective workflows. As well as proposed enhancements and how we can help T-Mobile manage ICM issues they face.

Our Key Development Platforms

the solution

Projected improvements for ICM application to improve information processing and amend user experience by proposing effective workflows and user-centered designs, respectively. Managed team of programmers and system analysts to implement the proposed improvements using .NET. Formulated Tier Support Levels to manage ICM issues as and when received in a timely fashion upon implementation of new customized version.

Desktop Environment

User usability improved and Tier Support Level issues T-Mobile faced were diminished upon implementation. A new customized version was able to help the applicability of the website. .Net Framework was built to be used by their new applications created for the Windows platform. Deployment became simplified and the design and tools helped manage the computer software to ensure it does not interfere with previously installed software.